Refund policy

Non-returnable items / Exceptions

At White Hare, each gift box is thoughtfully assembled to order, with products curated and packaged by hand. Because of this, we do not accept returns or exchanges on any gift boxes once they’ve been fulfilled.

We also cannot accept returns on sale items or gift cards.

However, we want every individual product to meet your expectations. Candles and bath products purchased individually, outside of a gift box may be returned or exchanged on a case-by-case basis if we are notified within 7 days of delivery, provided they are unused, unopened, and in their original packaging. You'll also need to provide the receipt or proof of purchase, as well as pictures of any damage incurred during shipping.

To start a return

To start a return, you can contact us here or at wendi@whgiftingco.com. Please note that YOU may be responsible for return shipping, depending on the circumstances. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be refunded. Items sent back to us past the return window date will NOT be refunded. 

You can always contact us for any return question at wendi@whgiftingco.com.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the case of melted candles, depending on your location and weather heat index, we may ask to delay shipping until the weather cools.

Refunds
We will notify you once we’ve received and inspected your eligible return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return, and you have not received your refund, please contact us at wendi@whgiftingco.com.  Our office hours are 8 am – 6 pm EST, Mon-Thurs, excluding holidays.